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🏢 Work From OfficeSuper Critical Hiring30 Openings Customer SupportUp to ₹30,000 / Month

International Travel Customer Support Executive

Leading International OrganizationSector 30, Gurugram (Work From Office)Posted 30 Oct 2026Verified Opening
Eligibility & ExperienceMinimum 1 Year in International Travel
Compensation PackageUp to ₹30,000 / Month
Work ArrangementWork From Office
Placement Fee100% Free For Candidates

Job Description & Role Overview

🚀 SUPER CRITICAL HIRING ALERT – SECTOR 30, GURUGRAM! Immediate openings for International Travel Customer Support Executives (30 Vacancies). Position Highlights: • Process: Blended Voice + Email/Chat • Openings: 30 Positions • Work Location: Sector 30, Gurugram (Work From Office) • Working Days: 5 Days per week (2 Rotational Offs) • Transport Facility: Free Both-Side Cab provided (subject to hiring zone boundary) • Monthly Salary: Up to ₹30,000 / Month (based on interview & evaluation) • Priority Status: Super Critical Hiring – Immediate Joiners Preferred Role & Work Description: As an International Travel Customer Support Executive, you will manage end-to-end travel assistance for global flyers. You will handle inbound calls, real-time live chats, and email tickets concerning flight itineraries, hotel bookings, flight cancellations, schedule amendments, and baggage claims. You will liaise directly with international airline consolidators and hospitality providers to resolve complex passenger inquiries with exceptional service standards. Candidate Profile & Key Requirements: • Minimum 1 year of mandatory experience in an International Travel BPO / GDS / Travel customer service environment • Impeccable verbal and written English communication skills • Proficiency with international travel terminology, ticketing policies, and reservation workflows • Comfort working in a 24/7 rotational shift environment with 5 working days per week • Residing within the active cab hiring boundary in Delhi NCR / Gurugram

Key Responsibilities

  • Deliver world-class blended customer support across voice calls, emails, and live chat for international travelers
  • Process flight booking requests, date changes, seat selections, cancellations, and refund claims within strict SLAs
  • Coordinate between global airline carriers, travel suppliers, and passengers to rectify travel disruptions
  • Document comprehensive case notes, resolution statuses, and passenger feedback in the travel CRM system
  • Achieve consistently high Customer Satisfaction (CSAT) scores and First Contact Resolution (FCR) targets

Eligibility & Requirements

  • Minimum 1 year of verified experience in an International Travel customer support or ticketing process
  • Strong verbal and written English proficiency with clear pronunciation and active listening
  • Demonstrated competence handling blended voice calls and live email/chat tickets simultaneously
  • Familiarity with travel booking systems, itinerary modifications, and cancellation procedures
  • Immediate availability to join or maximum 15 days notice period
  • Comfortable with 5 days working per week and rotational night shifts

Salary, Perks & Benefits

Competitive monthly salary up to ₹30,000 / month
Free both-side cab facility within defined hiring zones in Gurugram/NCR
5 Days working schedule with 2 consecutive rotational off days
High monthly process performance incentives and night shift allowances
Group health insurance and accidental medical coverage from Day 1

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