Customer Support Associate – E-commerce

🔥 URGENT HIRING ALERT – JAIPUR! 🔥 Immediate openings for Customer Support Associates – E-commerce Process. Process Overview: • Role: Customer Support Associate – E-commerce • Work Location: Jaipur, Rajasthan (Work From Office) • Working Schedule: 5.5 Days per week • Process Channels: Inbound Voice, Email, Live Chat, WhatsApp & Web Forms • Salary Package: No Bar (Highly competitive as per experience & skills) • Priority: Urgent / High Priority Hiring Candidate Profile & Eligibility: • 6 Months – 1 Year experience in Customer Service & E-commerce operations • Prior BPO / Customer Service background strongly preferred • Strong verbal and written English communication skills (Minimum B2-level communication quality) • Proven capability to handle multi-channel customer communications (Chat, Voice, Email & WhatsApp) • Customer-first mindset with swift problem-solving and dispute resolution capabilities Key Responsibilities: • Manage incoming customer queries across multi-channel touchpoints (Voice, Chat, Email, WhatsApp) • Assist online shoppers with order status, tracking, refund processing, replacement requests, and product inquiries • Resolve customer escalations and delivery inquiries within established SLAs • Accurately log customer interactions, resolution summaries, and ticket statuses in CRM software Benefits & Highlights: • Highly competitive salary (No bar for the right talent) • 5.5 Days Working per week • Fast-track interview & instant offer rollouts for immediate joiners • Comprehensive health & accidental insurance • Career growth into QA Coach, Team Lead, and Operations roles