International E-commerce Seller Support Associate

🔥 HIGH PRIORITY HIRING – PUNE! 🔥 Exclusive openings for International E-commerce Seller Support Associates (Non-Voice / Live Chat). Role Overview: • Role: International E-commerce Seller Support Associate • Process: International Chat & Email – Seller Support • Location: Pune, Maharashtra (Work From Office) • Salary Package: Up to ₹32,000 / Month + Performance Incentives • Working Days: 5.5 Days per week • Shift: Rotational Shifts • Cab: Company-provided cab facility • Education: Open to both Undergraduates & Graduates Candidate Eligibility: • 6–12 Months of International Non-Voice (Chat/Email) experience • Prior E-commerce Seller Support experience strongly preferred OR • Strong BPO Non-Voice + Customer Service background with excellent written English • Fast typing speed (35+ WPM with >90% accuracy) • Strong analytical mindset to review seller accounts and inventory metrics Selection Process & Office Assessment: • 3 Comprehensive Interview Rounds + 2 Skill Assessments • Note: Candidates must be available to visit the office in Pune for mandatory on-site assessments Core Responsibilities: • Provide real-time chat assistance to international e-commerce sellers and brand merchants • Assist with catalog updates, listing approvals, order fulfillment, and logistics tracking • Investigate seller payout reconciliations, fee structures, and return dispute resolutions • Maintain exceptional First Contact Resolution (FCR) and Seller CSAT ratings • Collaborate with warehouse and compliance operations to expedite complex seller tickets Benefits & Highlights: • 100% Non-Voice / Live Chat Process • Company-provided cab transportation • Attractive salary up to ₹32,000/month + lucrative monthly performance incentives • Rapid internal career promotions to Quality Analyst and Team Coach • Comprehensive health and medical insurance cover