🏠 Work From Home Customer Support₹28,000 - ₹38,000 / Month + Retention Incentives
Customer Retention & Loyalty Associate (Work From Home)
Subscription & OTT Streaming GiantWork From Home (Pan-India)Posted 23 Aug 2026Verified Opening
Eligibility & Experience1-3 Years Experience
Compensation Package₹28,000 - ₹38,000 / Month + Retention Incentives
Work ArrangementWork From Home
Placement Fee100% Free For Candidates
Job Description & Role Overview
Connect with users requesting subscription cancellations. Understand customer pain points, offer customized value plans, and retain subscribers.
Key Responsibilities
- Engage with churn-risk customers through outbound and inbound touchpoints
- Identify underlying dissatisfaction factors and pitch suitable discounted renewal plans
- Achieve monthly subscriber retention targets (Save Rate > 35%)
- Log customer feedback into product insights database
Eligibility & Requirements
- 1+ Years experience in Outbound / Inbound Retention or Customer Success
- Persuasive negotiation and objection-handling capabilities
- Target-driven mindset with high emotional intelligence
- Fluent English and Hindi communication
Salary, Perks & Benefits
Lucrative uncapped retention incentives (earn up to ₹25,000 extra/month)
Free premium subscription packages
5 Days working week
Full WFH equipment package
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Customer Support Associate
Location Not Specified (Virtual Interview Available)
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