🏠 Work From Home Customer Support₹38,000 - ₹52,000 / Month
SaaS Product Customer Success & Support Specialist (Remote)
B2B SaaS UnicornWork From Home (Pan-India)Posted 25 Aug 2026Verified Opening
Eligibility & Experience1-4 Years Experience
Compensation Package₹38,000 - ₹52,000 / Month
Work ArrangementWork From Home
Placement Fee100% Free For Candidates
Job Description & Role Overview
Provide white-glove technical customer success and product support to enterprise business clients using our cloud collaboration software.
Key Responsibilities
- Onboard new enterprise accounts and conduct product walkthroughs
- Troubleshoot integrations (Zapier, Slack, Google Workspace)
- Identify feature improvement opportunities from customer feedback
- Drive customer retention and product adoption metrics
Eligibility & Requirements
- 1+ Years experience in B2B Customer Success or SaaS Support
- Familiarity with CRM tools (HubSpot, Salesforce, Zendesk)
- Strong written communication for composing professional email summaries
- Proactive problem-solver with customer-first orientation
Salary, Perks & Benefits
MacBook Air provided
₹20,000 Home Office Setup Allowance (One-time)
Flexible working hours & unlimited paid time off (PTO)
Annual international team retreats
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Customer Support Associate
Location Not Specified (Virtual Interview Available)
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