🏠 Work From Home Customer Support₹25,000 - ₹34,000 / Month
Social Media & Brand Reputation Support Executive (WFH)
Digital Agency & Brand ManagementWork From Home (Pan-India)Posted 19 Aug 2026Verified Opening
Eligibility & ExperienceFreshers & 0-2 Years Experience
Compensation Package₹25,000 - ₹34,000 / Month
Work ArrangementWork From Home
Placement Fee100% Free For Candidates
Job Description & Role Overview
Monitor and respond to customer tweets, Facebook comments, Instagram DMs, and Google Play Store reviews for top lifestyle and tech brands.
Key Responsibilities
- Monitor brand mentions using social listening tools (Sprout Social / Hootsuite)
- Acknowledge and resolve public grievances before they escalate into PR crises
- Engage with positive community comments and user-generated content
- Tag product issues and bug reports for software development teams
Eligibility & Requirements
- Excellent creative English writing skills with trendy, polite tone
- Active social media user familiar with Twitter/X, Instagram, and Reddit
- Ability to calm unhappy customers publicly and transition to private DM resolutions
- Fast response time under 10 minutes
Salary, Perks & Benefits
Creative, fun non-voice role
Company provided laptop and internet allowance
Flexible rotational shifts
Performance incentives
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Customer Support Associate
Location Not Specified (Virtual Interview Available)
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